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Customer Support
and Shop Policies

Customer Support

[email protected]

Telephone Contact:
Monday to Friday, 9:00 am to 6:00 pm (WET) Hours in Lisbon
+351 253 571 811

RAL and RLL

RAL – Alternative Dispute Resolution

In case of dispute, the user can appeal to the ADR entity. These entities are authorized to carry out the measurement, conciliation, and arbitration of consumer disputes in Portugal, and must be registered on the list of ADR entities, provided by Law No. 144/2015.

See more at: https://www.ipai.pt/

RLL – Online Dispute Resolution You can use the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/